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What can I do about Smile Direct Club's bankruptcy and my orthodontic treatment?

Smile Direct Club has gone bankrupt, leaving many customers to wonder how they can apply for a refund and continue their orthodontic treatment. If that includes you, read this post from our team at Village Orthodontics to learn how we can help.

Smile Direct Club Bankruptcy - What We Know

If you were a patient of the teledentistry company Smile Direct Club, you've likely heard the news that the company has gone bankrupt and are wondering what will happen with your treatment plan. You're probably also concerned about any deposits you've made for treatment, whether you'll receive a refund, and many other issues. 

Unfortunately, very little information has become available since the company announced their bankruptcy on Friday December 8, 2023. This information can be found on Smile Direct Club's website:

I placed an order for Smile Direct Club aligners, but have not yet received my aligners. What should I do?

Unfortunately, aligner treatment is no longer available through the Smile Direct Club platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.

Is the Lifetime Guarantee still in place?

No. Effective immediately, the Lifetime Smile Guarantee no longer exists.

How do I ask for a refund?

There will be more information to come once the bankruptcy process determines next steps and additional measures customers can take.

Now that Smile Direct Club is no longer available, what can I do about my orthodontic treatment needs?

At Village Orthodontics, we care about the health of your smile, and we'd like to help.

Our orthodontists believe that orthodontic care is a very personal experience and would like to help you achieve your smile goals, whether you are looking for treatment for yourself or for your child. 

Please contact one of our 7 Ontario locations today to book a consultation. You'll be greeted by a team that is eager to listen and help address your orthodontic needs. Invisalign clear aligners are just one treatment option we offer to help teens and adults correct orthodontic issues and transform their smiles.

We understand that many patients are owed money and services by Smile Direct Club.

We also understand that this is a stressful time, and that orthodontic treatment requires a significant financial investment. We will do everything in our power to gain your trust and help ease your budgeting concerns. We'll work with you to create a customized treatment plan that fits your needs.

Ready to get started? Contact a Village Orthodontics location near you today.

Visit a Village Orthodontics Near You

Whether you're considering treatment for yourself or your child, we have an orthodontist waiting for you at one of our seven locations across Ontario.

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